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User Conference 2019

Dallas

24th to 26th April, 2019

Sheraton Dallas Hotel

Register now


User Conference Highlights

  1. highlights-icon1

    Industry trends

    Listen to industry experts, and real-life case studies.
  2. highlights-icon1

    New Features

    Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve.
  3. highlights-icon2

    Live Demos

    Attend live demos to understand the product and learn about the latest trends through customer case studies.
  4. highlights-icon3

    One-on-One

    Participate in one-on-one sessions with our experts and network with peers.
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7:30am - 8:20am
Registration & conference breakfast
8:20am - 9:15am
Reinventing IT's role in the Cloud eraRaj Sabhlok, president, ManageEngine
9:15am - 10am
Riding the digital transformation wave Rajesh Ganesan, vice president of product management
10am - 10:15am
Networking break
10:15am - 12:30pm

#track 1

Password Manager Pro
The strategy for efficient privileged access management.
Discover a three-pronged strategy to effectively manage privileged access and counter insider threats with ManageEngine's privileged access management suite.
  • Take a deep dive into best practices for managing access to administrator and root account passwords, Windows service account passwords, hard-coded passwords, SSH keys, and SSL certificates.
  • Learn how to deploy multiple controls to manage the launch of privileged account sessions and record all actions performed within.
  • Learn how the real-time monitoring and reporting functions in Password Manager Pro help organizations prepare for and meet regulatory audits around privileged access management.
Key Manager Plus
Gaining complete visibility over SSL and SSH environments.
  • Learn how to set up a central system to manage the entire life cycle of SSL certificates including discovery, the certificate signing process, deployment, and expiration.
  • See a demonstration of the native Let's Encrypt integration to learn how to perform all certificate management tasks from within Key Manager Plus.
  • Take control of the SSH key sprawl by learning how to set up a central repository to manage the complete life cycle of SSH keys including discovery, user mapping, deployment, and periodic rotation.
Endpoint security
Strengthen your endpoint security strategy.
  • Automate patch management to secure OSs and applications in your network.
  • Prevent data leak, enforce data encryption on devices.
  • Enforce security policies and restrictions to proactively protect the corporate data.
  • Secure applications by prohibiting, blacklisting and whitelisting apps.
  • Master the best practises on endpoint security.

#track 2

OpManager
Gaining visibility into your heterogeneous network infrastructure.
Discovery and classification.
  • Different ways of adding devices into OpManager.
  • Automate configurations with Rule Engine.
  • Add only managed interfaces for monitoring.
  • Automate device addition with Discovery Schedule.
  • Fixing Unknown Devices.
Server and Network performance monitoring.
  • Monitoring device/interface availability.
  • Monitoring server performance - processes, services, applications, scripts.
  • Virtual server monitoring.
  • Monitoring network performance - devices, bandwidth, hardware.
  • IP SLA monitoring.
Fault management, Automation and Custom maps.
  • Effective fault monitoring with threshold-based alarms and notifications.
  • Events - VMware, Eventlogs, Syslogs, SNMP traps.
  • Troubleshooting faults with IT Workflows.
  • Business Views, Google Maps, Rack & 3D data center builder.
  • Dashboards, Widgets & NOC Views.

#track 3

ServiceDesk Plus
Transforming your service desk into a powerhouse of efficiency - Part 1
Service Request Management
Incident Management
12:30pm - 1:30pm
Lunch and networking
1:30pm - 3pm

#track 1

ADAudit Plus
Leveraging the two sides of ADAudit Plus.
You will learn:
  • Which real-time alerts can change the way admins control Active Directory.
  • How to create custom real-time alerts to capture all AD changes.
  • Which reports help with meeting compliance regulations.
  • How to leverage automation to generate reports.
ADAudit Plus
Group Policy change monitoring, reporting, alerting, and recovery.
You will learn:
  • How to leverage the central store for GPO management.
  • What real-time alerting can do for controlling GPO changes.
  • Which GPO change reports can help you see the full history of changes.
SIEM stories - Part I
Guide to selecting a SIEM solution.
In this session you will learn:
  • How ADAudit Plus can give you quick and easy SIEM insights.
  • What DataSecurity Plus does for your overall data protection.
  • When you need to use EventLog Analyzer in your SIEM lineup.
  • Understanding the power of real-time alerts and correlation.

#track 2

Netflow Analyzer and Network Configuration Manager
Control network device configuration, and perform in-depth traffic analysis.
  • Setting up and simplifying flow export.
  • Available traffic grouping options.
  • Configuring threshold-based alerts.
  • Customizing reports and troubleshooting with forensics.
  • Applying traffic shaping and policing.
  • Forecasting bandwidth capacity needs and generating bills.
  • Automating configuration backups.
  • Real-time change management, notifications, and alerts.
  • Executing configlets to troubleshoot remotely.
  • Staying compliant with custom policies (PCI and others).
Firewall Analyzer
Getting network activity insights and staying on top of all traffic logs.
Firewall log & network security management.
  • Manage firewall rules and policies.
  • Generate security and compliance reports.
  • Learn what insights firewall logs can give you.
  • Analyze multi-vendor firewall logs with Firewall Analyzer.

#track 3

ServiceDesk Plus
Transforming your service desk into a powerhouse of efficiency - Part 2
Request Life Cycle
Major Incident Management
3pm - 3:15pm
Networking break
3:15pm - 5pm

#track 1

DataSecurity Plus
Ultimate protection for Windows file servers.
You will learn:
  • Change auditing for file servers.
  • Access analysis for threat detection.
  • Detect and provide counter response to ransomware.
  • Storage analysis for file server optimization.
  • Demonstration: How to meet compliance requirements.
  • Getting in-depth insight into permissions modified on a confidential share.
Log360
The unified security solution for your network.
  • SIEM integration - maximizing consistency and reliability of audit information.
  • Staying compliant with audit and auditors requirements.
SIEM Stories - Part II
Incident detection and response with Log360
  • The evolution and future of SIEM.
  • Log360: latest features and enhancements.
    • SIEM use cases
    • Setting up alerting and correlation in Log360
  • Streamlining incident management

#track 2

Applications Manager
How IT ops can monitor and troubleshoot a complex business infrastructure.
  • Automated application and service discovery; mapping dependencies.
  • Gaining deep performance insight into different components of applications and IT infrastructure.
  • Effectively isolating and resolving performance bottlenecks.
  • Automating corrective actions before end users are affected.
  • Reports and customizable dashboards.
Applications Manager
How DevOps can use Applications Manager to optimize application performance.
  • Leveraging synthetic transactions to capture end user interactions.
  • Monitoring the complete end user journey, from log in to log off.
  • Rest APIs, SOAP, and SSL certificates.
  • Troubleshooting common application performance issues such as CPU spikes and memory leaks.
  • Debugging transaction performance problems (including slow database calls).
Applications Manager
Monitor your Windows apps with Applications Manager.
  • Learn how to gain real-time visibility into the health and performance of your Windows apps - both on premise and cloud.
  • Find out how to quickly troubleshoot common performance problems and avoid service degradation or outages.
Site24x7
AIOps empowers user experience and cloud monitoring.
  • Learn how Site24x7 gives the visibility to monitor the availability and performance of your websites and application from 90+ global locations. Get the real end user experience using Site24x7.
  • Monitoring your cloud / physical servers, applications, network devices, Logs and many more in one single solution.

#track 3

ServiceDesk Plus
Building an enterprise-grade ITAM system.
5pm - 6:30pm
Welcome reception
7:30am - 8:20am
Registration & conference breakfast
8:20am - 10:30am

#track 1

ADManager Plus
Tips for structuring your Active Directory and Office 365 infrastructure.
  • Automating critical AD management routines such as user onboarding, offboarding and group membership management.
  • Building a better help desk with ADMP-ITSM integrations.
  • Finding out and managing permissions that users have on confidential folders in your organization.
  • License management in Office365.
  • Sequential purging of inactive users and computers.

#track 2

Desktop Central
Automating patch management and securing web browsers to combat cyber-attacks.
In this session, learn how to:
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patches for legacy applications.
  • Push anti-virus and definition updates.
  • Use our SCCM plug-in for third-party patch management.
  • Secure web browsers to increase employee productivity.
Desktop Central
Software distribution made simple.
  • Creating software packages from templates.
  • Publishing software using the self-service portal.
  • Performing pre- and post-distribution activities.
  • Installing software for specific users.
  • Deploying business apps.

#track 3

ServiceDesk Plus
Making sense of IT change management: Models, tips, and techniques.
10:30am - 10:45am
Networking break
10:45am - 12:30pm

#track 1

ServiceDesk Plus - Active Directory products integration.
Enabling your help desk to manage Active Directory users.
  • Integrate ADManager Plus with ServiceDesk Plus.
  • Create, delete, disable, and enable AD users—and reset users’ passwords - from ServiceDesk Plus.
  • Let your help desk provision users in AD, Exchange, Office 365, Google Apps, and Skype for Business all at once using ADManager Plus templates.
  • Grant access permissions to authorized technicians by associating ADManager Plus roles with ServiceDesk Plus roles.
ServiceDesk Plus - Active Directory products integration.
Improving help desk efficiency with end user self-service.
  • Integrate ADSelfService Plus with ServiceDesk Plus.
  • Empower users with self-service password management for on-premises and cloud applications.
  • Automatically create tickets for users’ self-service actions in ServiceDesk Plus.
  • Simplify access to ServiceDesk Plus with single sign-on (SSO).
ADSelfService Plus
Thinking single sign-on (SSO) to enhance user experience and reduce help desk cost!
  • Reduce help desk calls for password resets and account unlock.
    • Enforce smart password policies.
  • Strike the right balance between ease of access and password security using:
    • Single sign-on to 100+ cloud applications.
    • Multifactor authentication and policy-based access.
  • Self-service actions insight.
    • Audit password change/reset activity to track policy deviations.
    • Get to know the reason behind identity verification failures for your users.
RecoveryManager Plus
Comprehensively back up, restore, and recycle AD objects.
Recover Active Directory changes in seconds.
In this session you will learn:
  • Which objects RecoveryManager Plus can recover and restore.
  • What level of detail you can recover user objects from changes.
  • How to see historical group changes and restore to any point in time.
  • The power that RecoveryManager Plus has over recovering from GPO changes.

#track 2

Desktop Central
Remote control and advanced tools.
  • Measure the time technicians spend resolving help desk tickets.
  • Record remote sessions for documentation.
  • Enforce IT policies on desktops.
  • Notify users when MS Exchange Server is down.
Mobile Device Manager Plus
Explore enterprise mobility management.
  • Categorize profiles based on hierarchy.
  • Impose restrictions.
  • Secure mobile devices with stringent passcode.
  • Perform geotracking.
  • Lock and wipe devices remotely.
  • Manage email with Office 365 and Exchange ActiveSync.

#track 3

ServiceDesk Plus
Extensions, API, integrations, and more.
Building integrations to complement ServiceDesk Plus capabilities.
Extending ServiceDesk Plus capabilities with custom scripts.
12:30pm - 1:30pm
Lunch and networking
1:30pm - 3pm

#track 1

Exchange Reporter Plus
Experience new-age Exchange monitoring capabilities.
  • Monitor the essential components of your Exchange server - in real time.
  • Monitor database availability group, replication health & database copy status.
  • Report on and audit Exchange Online activities.
  • Track key storage domains - disk space, mailbox size, server space, and database size.
  • Monitor email traffic and queues.
  • Visualize and analyze user mailbox activity.
O365 Manager Plus
Gain real insight into Office 365.
  • Office 365 auditing and compliance management.
  • Office 365 management and help desk delegation made easy.
  • Password expiry notifier to alert users about their password status.
  • One-stop shop for Azure AD, Exchange Online, OneDrive & Skype for Business, Sway, Microsoft Teams, and more.
SharePoint Manager Plus
SharePoint made easy.
  • Simplify SharePoint auditing, monitoring, and management with out of the box reports and real-time alerts.
  • Migrate on-premise SharePoint to cloud.
  • Use analytics to study users collaborative behavior.
  • Find out how to archive audit log data and comply with regulatory.
  • Monitor SharePoint Online and Office 365 activities.

#track 2

Desktop Central
Effective IT asset management.
Learn how to completely manage your IT assets.
  • Manage MS Office licenses.
  • Control bandwidth spikes.
  • Restrict non-standard applications.
  • Proactively resolve hard disk space issues.
  • Identify computers with local admin accounts.
Configuration, USB, agent, and server management.

#track 3

Analytics Plus
Seven reports that will change the way you manage your help desk.
  • See how analytics brings a whole new perspective to the way you handle tickets.
  • Get tips on how to look past the default set of metrics and develop new KPIs for better insight.
  • Experience the power of visual analysis in quick decision making.
3pm - 3:15pm
Networking break
3:15pm - 5pm

#track 1

AD360 & Industry specific use cases
  • Self-Service Active Directory Group Subscription - An approval-based workflow.
  • Key benefits of real-time advanced Active Directory change audit reports.
  • In the event of a security attack, how to force all users to change their password upon next logon.
SIEM stories - Part III
Log 360: How important is cloud security?
  • Setting up alerting and correlation in Log360.
  • Latest features and enhancements.
  • Streamlining incident management.
  • How important is cloud security?.

#track 2

OS Deployer
Desktop provisioning and OS deployment.
Learn more about automating OS imaging and deployment, including:
  • Centralized image capturing.
  • Online and offline imaging.
  • Deployment capabilities such as scheduled and manual deployment for bare-metal provisioning.
Desktop Central
Integration with ServiceDesk Plus.
  • Log help desk tickets from managed computers.
  • Deploy software to resolve help desk tickets.
  • Integrate asset data to CMDB.
  • Establish advanced remote connection from ServiceDesk Plus.

#track 3

ServiceDesk Plus
Expert tips and tricks for getting the most out of ServiceDesk Plus.
ServiceDesk Plus Roadmap.
A walk through of what is cooking - short, medium and long term roadmap of ServiceDesk Plus.
5pm - 7pm
ManageEngine conference bash and lucky draw
7:30am - 8:20am
Registration & conference breakfast
8:20am - 9:15am
Breached: The security landscapes of organizations today
9:15am - 10am
Talk to the experts: Q & A with ManageEngine product management team
10am - 10:15am
Networking break
10:15am - 12:30pm

#track 1

ADAudit Plus
Understanding the indicators of compromise via security log events.
SIEM
User entity and behaviour analytics.

#track 2

Browser Security Plus and Vulnerability Manager Plus
Desktop Central
* Automating patch management and securing web browsers to combat cyber-attacks.
In this session, learn how to:
  • Secure your computers from vulnerabilities.
  • Maintain system health.
  • Manage third-party applications.
  • Disable automatic updates.
  • Decline patches for legacy applications.
  • Push anti-virus and definition updates.
  • Use our SCCM plug-in for third-party patch management.
  • Secure web browsers to increase employee productivity.

#track 3

ServiceDesk Plus
* Transforming your service desk into a powerhouse of efficiency - Part 1
Service Request Management
Incident Management
12:30pm - 1:30pm
Lunch and networking
1:30pm - 3pm

#track 1

Log360
IT Security and Risk: recommendations to safe guard one's IT landscape with Log360.

#track 2

Firewall Analyzer
* Getting network activity insights and staying on top of all traffic logs.
Firewall log & network security management.
  • Manage firewall rules and policies.
  • Generate security and compliance reports.
  • Learn what insights firewall logs can give you.
  • Analyze multi-vendor firewall logs with Firewall Analyzer.
Applications Manager
The new approach to monitoring hybrid cloud
  • Why hybrid cloud is the buzzword.
  • The complexities of hybrid clouds.
  • How to monitor everything from legacy apps to modern apps.
  • Troubleshoot issues before they affect end users.

#track 3

ServiceDesk Plus
* Transforming your service desk into a powerhouse of efficiency - Part 2
Request Life Cycle
Major Incident Management
3pm - 3:15pm
Conference wrap-up
Note: Agenda is subject to change

* indicates a repeat session

Getting there

Venue

Sheraton Dallas Hotel

400 N Olive St, Dallas, TX 75201, USA

https://www.marriott.com/

Public Transport

We encourage our attendees to use the DART system to access the venue. The closest DART station, Pearl/Arts District, is only a three-minute walk (0.1 miles) from the hotel.

Closest airports

Dallas Love Field Airport (DAL) - 8 miles

Dallas/Fort Worth International Airport (DFW) - 19.8 miles

Parking

We will have self-parking available at the venue.

Contact Us

Zoho Corporation

ManageEngine

6800 Burleson Rd

Building 310, Suite 200

Austin, TX 78744

Phone: +1 925 872 5258

Email: userconf@manageengine.com

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FAQ

General

What is the ManageEngine Dallas UserConf?

The ManageEngine UserConf is a three-day event that focuses on various IT management solutions, including tools for IT service management (ITSM), IT operations management (ITOM), IT security management, Endpoint management, and Active Directory management.

Will there be opportunities to get hands-on answers to core product questions?

Yes, we’re offering one-on-one sessions, and you’re always welcome to ask questions during and after product training sessions.

Is there a hashtag I can follow for all ManageEngine UserConf-related updates?

All UserConf updates will be tagged with #MEUserConf.

What time should I show up?

Registration starts at 7:30am on all three days.

Registration and event details

How do I register for the event?

You can now grab your early-bird tickets ($149 per ticket) by visiting our User Conference page.

This promotion runs until March 14th; after that, each ticket will be $299.

Register now

When does registration end?

Whenever tickets are sold out. That's why we encourage you to register now!

What should I bring to the conference?

To get the most out of the event, bring your laptop, mobile device, or both. Several sessions are highly interactive.

Is there a dress code for the event?

The dress code is very relaxed. Casual or business casual attire is suggested.

I won't know until the last minute if I will be able to attend. Will you have enough seats if I decide to come?

We have a limited number of seats. However, if seats are still available, you can register and purchase your ticket on the day of the event directly at the venue!

I purchased a ticket, but I will not be able to attend. Can I transfer my ticket to a colleague or friend?

Of course you can. To transfer a ticket, simply send an email to userconf@manageengine.com with your colleague or friend’s contact information.

Will there be Wi-Fi at the event?

Yes. There will be free Wi-Fi available throughout the entire event space.

Will you be serving food at the event?

We'll be providing breakfast and lunch on all three days, and a welcome reception on 24th April, 5pm - 6.30pm. We'll also have some delicious light snacks during the breaks.

Most importantly, ensure you don’t miss out on our ManageEngine conference bash on the second day (25th April), 5pm onward.

Will you have vegetarian and vegan food options at the event?

Yes, we will have vegetarian, vegan, and gluten-free options. If you have any special food requirements, please email us at userconf@manageengine.com

What is your cancellation policy?

We offer a full refund if you cancel two weeks before the event's start date. We offer a 50-percent refund if you cancel one week before the event's start date.

Do you plan to live-stream the event?

We don't have plans to live-stream the event currently.

Location

Where is the ManageEngine UserConf being held?

We are hosting the event at the Sheraton Dallas Hotel, located at 400 N Olive St, Dallas, TX 75201.

Is the venue easily accessible via public transportation?

Yes, the closest DART station, Pearl/Arts District, is located 0.1 miles north of the hotel.

How far is the venue from the airport?

The hotel is located eight miles northwest of Dallas Love Field Airport (DAL) and 19.8 miles southeast of Dallas/Fort Worth International Airport (DFW).

Who should I contact if I have more questions?

Email userconf@manageengine.com if you have any questions.

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